Current Residents Resources

Please see Making Payments!

Rent is always due on the 1^st of every month, and is considered late anytime after the 1^st. ‘Slow Mail’ and ‘Weather’ do not qualify as exceptions. If the rental payment is not received by the 5^th of the month at 5PM, a Late Fee will be applied to your account.

Any payments are credited to the longest outstanding balance first. If you have an outstanding balance of $150 on the last day of the month and pay your normal rent amount for the following month, your payment will be credited toward the previous balance ($150) first before being credited toward the current month’s rent.

For example, if you have a maintenance fee of $75 in January and were short $50 of your $600 January rent and pay $600 for your February rent, you will have a balance of $125 for your February rent remaining on your account for February. If you do not pay this balance prior to February 5^th you will be charged a late fee for the month of February that will be 10% of the $125 balance. The late fee would then be equal to $12.50.

If you do not ‘catch up’ on any outstanding balance, your account will be subject to Late Fees each month. Be sure to check your balance amount each month, especially if you have placed maintenance requests. Reach out to your Property Manager PRIOR to the next month to clarify any charges and avoid receiving late fees.

Please note, if you have a cap on your autopay, the remaining unpaid balance above the autopay cap will remain on the account.

You can also reach out to balance@matchboxrealty.com with any questions related to your account balance and payments.

If the rental payment is not received by the 5^th of the month at 5PM, a Late Fee, as specified on page 1 of your lease, of 10% of the periodic rent due, or 10% of the outstanding balance, whichever is less, will be assessed against you. You will also receive an electronic letter to your email on file notifying you that you are in breach of your lease and payment must be made promptly. If you do not make payment in accordance with the time frame set out in the letter, then we will file an Unlawful Detainer or Warrant-in-Debt against you in the local court of jurisdiction in order to collect the debt due.

If you are not able to pay your rent for any reason, please reach out to your Property Manager to address the situation immediately.

You must pay rent each month for the duration of your lease. The security deposit may never be used to cover rent.  If you fail to pay your last months rent, you will be responsible for the late fee associated with the non-payment and be subject to the Warrant-in-Debt collections process if your account has an outstanding balance after all amounts due and damages are processed.

First and foremost, you are responsible for making sure your rent is received on time. In the event there is a problem with your payment, we will notify you and expect immediate payment. For checks, you will be charged with a NSF Check Fee and a $250 Civil Recovery Fee. If applicable, a late fee will be assessed to your account as well.

An Unlawful Detainer is a legal filing that occurs when you have failed to meet your lease obligations. It is part of the eviction process and should be taken very seriously. A decision in favor of the Plaintiff (landlord) can stay on your record for 10 years and might make it difficult to obtain future housing and credit. An Unlawful Detainer filing is also expensive and, if found to be in violation of the lease, any associated legal fees and interest will be the responsibility of the lease holder and, if applicable, guarantor.