Current Residents Resources

Moving In

Follow these simple tips for a successful move in!

Renter’s Insurance

Per the Lease, Section 18a:

Tenant(s) are required to secure a renter’s insurance policy that can cover the cost for repairs for damages to the Premises caused by the Tenant(s) as well as damages to personal property which shall meet the minimum coverage limits and other terms specified by Landlord for the duration of the Lease term and any renewal term(s), and shall list Landlord and Agent as additional insureds on such policy. Landlord’s minimum coverage limits shall be as follows: adequate amounts to insure the value of Tenant’s personal property, and $100,000 per occurrence for liability. Tenant(s) shall provide Agent a certificate of insurance evidencing insurance coverage meeting the provisions of this subsection at or prior to the Commencement Date of this Lease, and on or before any Lease renewal thereafter. In the event Tenant(s) shall fail to acquire renter’s insurance and provide the required certificate of insurance, or if Tenant(s) allow any coverage to lapse during the term of this Lease, then Landlord may, but shall not be obligated to, secure liability coverage which shall name Tenant(s) as an insured and the premium for which shall be reimbursed to the Landlord with the next monthly installment of Rent after Landlord sends its premium invoice to Tenant(s) and shall be considered Rent for all purposes. Landlord further reserves the right to require Tenant(s) to pay for the cost of renter’s insurance obtained through Landlord.

Without all 4 Guaranties, you are on a joint account – This means all 4 accounts must reflect a $0 balance for any one tenant to check-in.

With all 4 Guaranties, you are on an individual account – This means that only your individual account must reflect a $0 to check-in.

Please keep in mind that the sooner you return your Guarantor Form, the better – Your accounts remain joint until all 4 Guaranties are returned to management per the Joint Lease Acknowledgement Letter.

Did you lose the physical copy you were given at check-in and can’t find the electronic copy you were sent via email?  No worries!  Contact your Property Manager to request another copy.

Find Guarantor Form instructions & details.

Be sure that your account reflects a $0 balance.  This includes (per person):

• $250 Routine Systems Maintenance Fee

• $250 Security Deposit

• $40 Key Fee

• 1st Months’ Rent

Remember: If you’re on a joint account, not only does your balance need to be paid in full, but your roommates’ do, too!  Return the Guaranty of Lease to ensure you’re each on an individual account.

Please make payments payable to Matchbox Realty.  Unfortunately, we cannot accept payments at our onsite office – check payments must be mailed to MATCHBOX REALTY, PO BOX 222312, CHANTILLY, VA 20153-2312. We do offer online payment options, including affordable automatic payment options!  Request your secure account number from

Rent is always due on the 1st of every month, and is considered late anytime after the 1st. ‘Slow Mail’ and ‘Weather’ do not qualify as exceptions. If the rental payment is not received by the 5th of the month at 5PM, a Late Fee will be assessed against you. A Late Fee, as specified on page 1 of your lease, is 10% of the periodic rent due, or 10% of the outstanding balance, whichever is less.

You will also receive a letter notifying you that you are in breach of your lease and payment must be made promptly. If you do not make payment in a timely manner then we will file an Unlawful Detainer or Warrant-in-Debt against you in the local court of jurisdiction in order to collect the debt due.

Signing up for auto pay online keeps you from having to remember one more thing to do every month!

The resident is responsible for placing all utilities in their name and pay all utility bills due for services to the premises for which resident is responsible (unless otherwise agreed to in the lease). At the termination of the lease, the resident is responsible for having all utilities services disconnected. If you are a JMU student, we recommend contacting JMU’s Utility Deposit Assistance Program PRIOR to contacting utility companies. Most utility providers will only put an account in one person’s name. Please work this out with your roommates.

Learn more about utilities here.

Contact the Property Manager to set up a meeting. You will need to bring a government-issued ID. We’ll have the appropriate keys/fobs, parking stickers, and guest passes ready!  Place your parking sticker on your car immediately. If you have friends or family helping you move, please be sure they park in appropriate visitor spaces or use the visitor pass. A couple reminders:

• On your lease start date, your lease begins at 12pm. We work up until the last minute to ensure your apartment looks perfect.  Therefore, keys cannot be issued early – NO EXCEPTIONS. Please plan accordingly.

• We’ll snap your photo for your internal account with us. Don’t worry – no one will see the photo but us!  If you’re ever locked out of your apartment with an ID, we can verify your identity by your photo.

If you aren’t able to come pick-up your keys during normal business hours, you have 2 options:

1. If there’s an individual who is in town and you would trust to pick up your keys on your behalf, please notify your Property Manager with your approval. A simple “I approve for [Jane Doe] to pick-up my key” is perfect. We’ll make a note on your account to allow the release of your key to that person.

*Please note that if you also wish for this individual to pick-up your permanent parking sticker, you must also include your acknowledgment that you’ve read and agree to the community Parking Policy. The individual will need to know your vehicle’s auto make/model, license plate # and whether or not you have dark tint on your rear view window.

2. We have an employee on call 24/7. If you’re willing to pay a $50 cash charge (equal to our lockout fee), we’ll send them out to you ANY time to get your key(s).  If you would like to go this route, dial 540-434-5150 and press extension 7.

The first tenant to check-in for your unit will be given the move-in inspection, which is due back within 5 days of the lease start date. We need 1+ signature(s) on the bottom of the move-in inspection; Not all residents need to sign the move-in inspection.

The move-in inspection is your and your roommates’ opportunity to document any existing cosmetic damage to your unit/house to ensure you are not held liable for those preexisting damages at move-out. There is 1 move-in inspection for the entire unit. If you don’t want to be charged for it, WRITE IT DOWN!  If there any functional damages you notice upon your move-in, such as a broken toilet seat,  submit a maintenance request. You’ll be given your mail key when you return the move-in inspection.

You’ll be given your mail key when you return the move-in inspection.  If you open your mailbox to find mail from the previous residents, please write “RETURN TO SENDER” or “DOES NOT LIVE HERE ANYMORE” on each individual piece of mail and toss in the outgoing mailbox.  The mail carrier will redeliver the mail to the previous tenant at the forwarding address they provided the United States Postal Service.

*The exception to the move-in inspection is if you signed an as-is lease. Keep in mind that since there is no turnover period with an as-is lease, there is no formal move-out/move-in inspection procedure (and thus no move-in inspection). Tenants who sign an as-is lease are given (per Specific Provisions) 10 days from commencement date of their lease to report any preexisting damages.