Current Residents Resources


Before you put in a request for maintenance, have you done everything you can to resolve the problem such as:

  • Checking breakers
  • Plunging clogged toilets & drains
  • Checking reset button on garbage disposal
  • Replacing burned out light bulbs
  • Replacing furnace filter

Please follow the troubleshooting steps below before you put in a work order.


Frigidaire Dishwasher Will Not Start?

Have you tried to turn off the dishwasher breaker in your electrical panel box?  If you flip that breaker which should be labeled dishwasher, leave off for 30 seconds, flip back on, it may do a hard reset on dishwasher and it might start working again. This is similar to rebooting your computer. If you have already done that, or it doesn’t fix the problem, please let us know via a maintenance request and we will send a technician out.

Leaking Dishwasher?

A leaking dishwasher can be caused by excessive soapsuds. Excessive soapsuds are the most common reason dishwashers leak. Excessive soapsuds will cause dishwashers to leak from the door. Good dishwasher detergent will have no more than ½ inch of suds on top of the water. So any time your dishwasher is leaking from the door open the door, if there is more than a ½ inch of suds your problem is in your soap. One drop of hand soap, hand dishwashing soap, or any other soap will cause dishwashers to leak.

Now if there are a lot of suds you can fix it by pouring vinegar or cold water into the dishwasher and running it, this will kill the subs.

Dishes not getting clean?

Improperly loading the unit can prevent dishes from coming clean. See a video here.

What type of detergent are you using? A few years ago dishwasher detergent companies started making these three-in-one tablets or sometimes called three-in-one action packs for dishwashers and they will sometimes cause dishwashers to leak. So if you have this problem, try changing back to the powder or liquid detergent and this may fix your problem.

There may also be a chance the garbage disposal could be clogged. This could be caused by leaving dirty water in the bottom of the dishwasher and allowing it to fester.  You may have also left dirty dishes or a wet load sitting too long.  If this is the case, the interior will become very moldy and it is not usually the fault of the dishwasher, but it would be the fault of the tenant.  We recommend the tips and cleaners below  and it will magically clean the interior without elbow grease 😊

There are several links with good tips on how to clean a dishwasher. Here are a few of our favorites: How to Clean Your Dishwasher; Cleaning Your Dishwasher; Dishwasher Cleaner #1; Dishwasher Cleaner #2


How to Keep Your Dryer Working Its Best

Bosch Dryers-Cleaning

Dryer will heat up but the clothes do not seem to dry in a reasonable amount of time.

The holes in the dryer lint trap is where air will flow through and allows moist damp air to exit the machine. The dryer sheets that you put in the dryer to make your clothes soft has waxes and animals fats on them. When they heat up, these substances will coat your clothes, the inside of the dryer and the dryer lint trap. The holes in the lint trap are very small and this wax can block the holes and prevent air flow. This will cause the dryer to work less efficiently than designed causing longer dry times and increased electricity usage. To clean the dryer lint trap –  Fill the sink with warm water and a little dish soap. Allow the lint trap to soak in the water for about 10 minutes. Air dry and put back in the dryer. If that doesn’t work, try using some rubbing alcohol. The tenant should be able to hold the filter up to the light and see through the holes.

Bosch Dryer – Secondary Lint Filter has a Stale Smell – Bottom Left side of Dryer

On the Bosch dryers, there is a “secondary” filter that also needs to be cleaned. In the past, we have seen these accumulate lint and water. Here is a video that shows how to clean this filter. It will be about 40 seconds in. Take note that there will be a significant amount of water that comes out of the dryer. Be ready to wipe that up. Also in the video, the secondary filter comes in 1 piece. Your model has 2 pieces that will need to be removed.

Garbage Disposals

Disposal Not Working?

The dishwasher and disposal are tied together under the sink. Many times if you are having trouble with the disposal, you will also have a similar problem with your dishwasher. Please see the trouble shooting video here: How to Fix the Garbage Disposal.

There is mention of a wrenchette tool in the video. Your Property Manager has one of these in their office that you can borrow. Feel free to stop by and get it. Once you have tried what is on the video, let your PM know if it works. If not, you can submit a maintenance request and we will send the maintenance team to come take a look at it.

**If you can’t unplug the garbage disposal, turn it off using the circuit breaker

Bad Smell Coming from your Disposal?

Take a look at this video on how to clean the unit. How to Clean a Garbage Disposal.



This is not unusual to see when warmer weather arrives. We recommend using this ant killer. The ants will take this back to the hill and kill the nest. In our opinion, it works much better than spray.

The ants and other pests are usually in search of food. Please make sure that the trash is taken out on a regular basis. The kitchen is clean – dishes are loaded in the dishwasher or washed in the sink and put away. Cooked food is put away. Dirty pots/pans are washed. Food and dirty dishes are picked up from living areas (Dining areas / Bedrooms / Living Room).


These pest also tend to be seen more once warmer weather settles in. This is a tenant responsibility. Below we have listed some products that should remedy the infestation.

Product #1

Product #2

Capable of thriving in most climates, silverfish prefer to dwell in dark, damp areas such as basements, attics, kitchens and bathrooms. They are especially attracted to paper and damp clothing. Commonly found in stored boxes in garages and sheds. Silverfish feed on carbohydrates, particularly sugars and starches. Cellulose, shampoos, glue in books, linen, silk and dead insects may be food sources. They have been found in unopened food packages as well.


View this video on how to spot an infestation.

Drain Flies/Gnats?

A mixture of vinegar, baking soda and boiling water trick will do more than get rid of the flies – it will also leave you with squeaky clean drains. Here’s what you’ll need:

1/2-cup baking soda

1 cup vinegar

Pour baking soda down the drain first, then add the vinegar slowly. The mixture should start bubbling and fizzing, and may come up out of the drain. Go slowly, so most of it remains in the drain. Allow it to sit for an hour. Next, pour a pot of boiling water down the drain to wash the solution away. The vinegar reacts with the baking soda to create a bubbling and fizzing action. The mixture loosens build-up in the drain while also killing any flies, eggs or larvae that may be hiding inside. The boiling water is the icing on the cake, washing all the material down the drain.

Mouse in your House?

This is not unusual with cooler weather.  We would advise that you set a few traps around your living space. We have found that the old fashioned traps, baited with peanut butter seems to be very effective. You can find these at Lowe’s, Home Depot, Wal-Mart, or a Hardware Store.

The mice and other pests are usually in search of food. Please make sure that the trash is taken out on a regular basis. The kitchen is clean – dishes are loaded in the dishwasher or washed in the sink and put away. Cooked food is put away. Dirty pots/pans are washed. Food and dirty dishes are picked up from living areas (Dining areas / Bedrooms / Living Room).

Wasp / Hornets Nest?

Here is a product from Lowe’s that are very effective. It sprays up to 27 ft which allows you to stand a safe distance from the nest while treating and kills on contact. Wait at least 24 hours before removing treated nests.

We would suggest to spray after dark in the evening or possibly better, in the morning just before sun-up as it is the coolest part of the day.

How to Stop a Toilet from Flooding Your House

Clogged Drain?

Have you tried using a liquid Drain cleaner product and also a plunger? Clogs can be caused by hair and/or dirt among other things. Using the methods mentioned can solve the issues a majority of the time. You can find the drain cleaner (Drano) at any super market, hardware store, Lowe’s or Home Depot. Be sure to follow the instructions on the bottle and wear eye protection.

Clogged Toilet?

If you have tried using a plunger with no success, we suggest that you try one other thing. We have had some luck with it.

Please try using some dish soap. See the link here.

Smoke Detectors

The replacement of smoke detector batteries is a tenant responsibility. It should be a 9 volt or a couple of “AA” batteries depending on the model that you have. Here are a couple of videos that might give you tips and pointers.

Video #1

Video #2

Once you change the battery, it may still beep. There is a reset or test button. Depress it until it activates and you should be good. If changing the battery doesn’t solve your problem, please let your Property Manager know and we will have the maintenance team investigate.


How to Patch Drywall

*Disclaimer: Should this be done incorrectly and we have to fix the issue, the tenant would be charged. Fixing a bad patch job can be expensive – often times, more expensive than doing nothing and allowing us to fix it.

How to Choose the Right Picture Hanger for Drywall


Windows Won’t Close?

This is for unit with double-hung windows, i.e. the bottom moves up and down. If so, the top portion of the window (or top sash) can sometimes slide down when the windows are unlocked. To get them to lock, you will need to push the top of the window up and at the same time, push the bottom window down. Your locking mechanisms should line up and you should be able to lock your window. Please see the video here if you have any questions.

Mildew on your window?

These issues typically occur when condensation forms from vast temperature differences inside and out of your unit (cold outside, hot inside and vice versa). These issues normally fall under the tenant’s responsibility so we will offer a few solutions down below. Try these out and if the problem still isn’t resolved then let us know via a maintenance request.

  • Mix 50/50 Hydrogen peroxide and vinegar and apply to the surface containing mildew. Let sit then wipe down the area. Apply again to ensure all fungi have been killed. Dry the area thoroughly using a hair dryer if need be.
  • Mix 1/4 to 1/2 cup bleach in a gallon of water. Scrub the window with this mixture using a clean rag. Allow the bleach to sit for 15 minutes to disinfect and kill any fungi that remain. Dry the area thoroughly using a hair dryer if need be.

Mildew forms on the window because of condensation forming and sitting for extended periods of time. In order to prevent this in the future make sure you are regularly cleaning your unit and keeping the area around your windows dry and clutter free to allow for air movement. Look out for condensation forming and do your best to ensure these areas stay dry.

City Exchange FAQs

Edgestar Dryer is Not Drying Clothes?

It could be a lint trap that needs cleaning. The trap needs to be cleaned about 1 time per 25 loads. Below is a guide for you to trouble shoot the washer/dryer combo. The instructions say to use a bowl or tray to catch the water but you may want to lay a towel to collect the water that may run out. The position of the lint trap is awkward and some people don’t have a bowl that size. Cleaning Lint Filter on Edgestar Washer/Dryer Combo

Utility closet drain maintenance reminder

City Exchange Intercom Instructions

Keezell FAQs

Keezell Microwaves -“DOOR” or “OPEN/CLOSE DOOR” in Display:

If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close the door, then start the cycle.

All routine maintenance requests must be submitted online through your Tenant Access account. Click here to continue. Please be very specific in your description of the issue.  For instance: which bathroom? kitchen faucet or bathroom faucet? which bedroom window?

Please, also, note on the work order if there is one or more animal(s) in your home. If you have an animal and any special instructions are needed for maintenance to perform their duties, please include those instructions in the work order description. Maintenance will not enter your home if there is an animal that is not crated or placed in a room not being worked in. Failure on the residents part to note the existence of an animal on the maintenance request, or, the animal not being properly contained, will result in a tenant charge for an unnecessary trip.

No, you do not have to be present when work is being performed.

By submitting your work-order, you have given maintenance permission to access your home to perform the work requested.  If you prefer to be present, please indicate that on your work order and give us a good way to contact you. Please know that our technicians will always knock before making entry and will always announce themselves before proceeding through the door.

There are many factors that go into each request and we cannot set a firm schedule. However, we typically begin the process the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.

Please contact our office immediately so we may investigate the issue. You may be required to submit another work order request through Tenant Access.

Please be aware that you will be charged for any repairs that have to be done due to tenant abuse or those items, which are the responsibility of the tenants. If you moved from one residence to another within Matchbox Realty, please login to your CURRENT home’s account; placing a maintenance request for a PREVIOUS residence will result in charge to your tenant account. Charges start at $42.00 per hour. Also be aware that by placing a request, you are giving consent for maintenance to enter your home.

If your emergency is life threatening or could have serious consequences, DIAL 911. For after-hour emergencies, please call our 24-hour Emergency Line at 540.434.5150 then dial 7.

The number one reason a water bill is very high is due to a toilet running frequently or constantly. A toilet can consume 25,000 gallons or more a month. If you can identify the problem, such as a toilet or leaking sink, we will have it repaired for you.  If you are still unsure where the excessive water bill is coming from, please turn in a work order so that it can be investigated.

You must first receive written authorization from your Property Manager to paint any part of the property. Unless agreed to in writing, the property must be painted back to the original color by Tenant prior to vacating the property.

You may not change the locks in your home without approval from your Property Manager. Should you desire to change locks during your tenancy, submit a Maintenance Request via the online Tenant Portal. New keys will be provided to you and our office within 24 hours of the work being done. The cost of changing the locks will be charged to the tenant.

If it is found during an inspection that you have changed the locks without permission, the locks will be changed back to the original locks and charged back to the tenant(s).