Current Residents Resources
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- Welcome Guide
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- Moving In
- FAQs- Rent/Fees
- FAQs- Utilities
- The Dos and Don’ts of Personalizing Your Rental Property
- Maintenance Issues to Avoid – Save Your Security Deposit!
- Submitting a Maintenance Request – What You Need to Know
- “How To” Tips & Tricks for Matchbox Tenants
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- Changing Lease Terms
- FAQs – Moving Out & Security Deposits
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The Dos and Don’ts of Personalizing Your Rental Property
Can I paint my home a different color?
You must first receive written authorization from your Property Manager to paint any part of the property. Unless agreed to in writing, the property must be painted back to the original color by Tenant prior to vacating the property. Not doing so will result in charges against your Security Deposit.
Can I change the locks on my home?
You may not change the locks in your home without approval from your Property Manager. Should you desire to change locks during your tenancy, submit a Maintenance Request via the online Tenant Portal. New keys will be provided to you and our office within 24 hours of the work being done. The cost of changing the locks will be charged to the Tenant(s).
If it is found during an inspection that you have changed the locks without permission, the locks will be changed back to the original locks and charged back to the Tenant(s).
Can I change my shower head?
Tenants may not make physical changes to the dwelling unit without prior written consent from the landlord. If you change your shower head without written permission, the following may occur –
- If water damage is caused by unauthorized shower head replacements performed by tenants, tenants will be fully responsible for any associated damages and charges.
- In the event a work order is placed related to a shower and it is found that a non-standard shower head was installed, Matchbox will take the following steps to remedy the issue –
- Maintenance will remove the non-standard shower head and reinstall a stock unit.
- The non-stock shower head will be left in the unit.
- If the original stock shower head is missing, the cost of a replacement will be charged to the tenant(s) as a Tenant Charge.
- Labor associated with the reinstallation will also be charged as a Tenant Charge.
- During routine inspections, including seasonal inspections such as the Winter Inspection, staff will check for non-standard shower heads. If modifications are identified, these will be reverted to the standard fixture. This reversion will be carried out by Maintenance and will be processed using the same procedure outlined above. The removed, non-standard shower head will be left in the unit.
