Welcome Guide for Current Residents

Parking / Keys & Lockouts

PARKING

Matchbox’s parking policy varies by property. To avoid being ticketed or towed, follow all parking rules for both public and private parking spaces.

– Public Parking, with time limits, is available throughout Harrisonburg. For information on parking in downtown Harrisonburg, visit https://www.harrisonburgva.gov/downtown-parking.
– Private parking is available at certain Matchbox properties. For your specific parking policies, refer to your Parking Policy Addendum.

Many Matchbox properties operate on a permit-only basis. If your property requires a parking permit, one will be issued with your keys. Parking enforcement is ongoing. You are immediately required to put your parking permit on your vehicle.

Parking permits issued to tenants should be positioned on the lower left corner of the rear window of the vehicle, unless instructed otherwise. Replacement fees are assessed for lost or damaged parking permits.

Parking permits expire on August 31st of every year. You are subject to towing if you do not have the updated parking pass on by September 1st. Be sure to pick up the most current parking permit at the Matchbox office to avoid getting towed at your expense. You may pick up a new parking permit from August 1 through August 31. To receive a current parking permit, you must bring us your old permit and be on a current Matchbox lease. There is no charge to trade out expiring permits.

Guest passes are offered at select Matchbox properties and should be hung on the rear-view mirror of the guest vehicle where they are clearly visible. Some properties require that you park in guest parking, as well as display the guest parking tag. Refer to your signed Parking Policy Addendum for the rules for your specific community. Unauthorized vehicles, including those of guests or tenants found in violation, are subject to towing at the vehicle owner’s expense.

Common Reasons for Towing:

Expired Parking Permits: All parking permits must be updated annually by August 31. Permit colors change each year, and beginning September 1, the towing company will actively monitor for and tow vehicles displaying expired permits.
No Valid Permit Displayed: Vehicles parked without a clearly visible and valid permit are subject to immediate towing.
Parking in Unauthorized Areas: This includes fire lanes, reserved spots, or any area not designated for tenant or guest parking.
Unauthorized Garage Access: Allowing others to enter a parking garage using your access credentials is strictly prohibited. Doing so may result in your vehicle and your guest’s vehicle being towed and could lead to permanent loss of your parking privileges.

If you believe your vehicle has been towed from a Matchbox property, please contact 1st Choice Towing directly by calling (540) 478-4869.

If you have a bicycle, please ask your portfolio manager for a bicycle permit.

KEYS & LOCKOUTS

Key Pick-Up

The earliest you can pick up keys is 12PM on your Lease Start Date. To collect your keys after business hours or on a weekend or holiday, contact your Property Manager to schedule self-check-in with a key locker.

For weekend self-check-in, you must contact your Property Manager no later than 3 PM the preceding Thursday.
For weekday after hours self-check-in, you must contact us at least 2 business days in advance
If you arrive outside of normal business hours, without an appointment or a pre-arranged key pick-up, there is no guarantee that you will be able to pick up your keys until business hours resume. In the event that a representative is available to assist you, you will be assessed an After Hours Lockout Fee, which will be added to your tenant account.

Key Pick-Up Reminders:

No keys will be issued until ALL tenants on the lease have a zero balance (including payment for the deposits/fees outlined in the Summary of Fees, as well as the first payment for periodic rent charges) and ALL required documents are received.
For Tenant(s) who do not self-qualify, a Guarantee of Lease is required. No keys will be issued until a completed and approved Guarantor Application and signed Guaranty of Lease document are received from Guarantors of ALL tenants on the lease.
No keys will be issued to anyone other than the tenant without prior written consent. This includes issuing keys to roommates.

Each person on the lease is issued a house key. Many properties also have a clubhouse, pool, FOB, or laundry key that will be issued to each person on the lease. Some properties also require a mailbox key, but only one mailbox key is issued per unit for everyone to share.

Lockouts

If you are locked out of your unit during normal business hours, please contact our office – 540-434-5150.

If a Matchbox employee is available to come let you in, we will send someone. Otherwise, you will need to come to the Matchbox office – 202 North Liberty Street Suite 101, Harrisonburg, VA 22802 – to borrow a key to access your residence.
If you borrow a key, it must be returned within five (5) business days. If the key is not returned by end of the day on the 5th business day, your account will be charged with a Replacement Key, Fob, Garage Opener Charge. Once charged to your account, the fee cannot be removed.

If you are locked out after normal business hours, call 540-434-5150 ext. 7.

Tenant(s) will be responsible to pay the After Hours Lockout Fee, per the lease, that will be added to their tenant account.
Tenant(s) will be expected to show proof of identity and occupancy.
The lockout fee is much less expensive than a busted door jamb. Do NOT force your way in.

Lost keys should be reported to your Portfolio Manager. If you need to replace a key at any point during your lease, you will be charged a Replacement Key, Fob, Garage Opener Charge, per your lease.

Returning Keys

For all properties, the fobs and/or keys must be turned in by 12:00 Noon on your Lease End Date to avoid key/fob charges.

Tenant(s) will be charged if the original key is not returned at the end of their lease. Key copies will not be accepted and you will be charged as if no key was returned.
Keys or fobs not returned by 12 pm on the Lease end date will have applicable fees charged to account.