Careers

Full-time

We’re looking for a motivated, people-focused Residential Property Manager to oversee a portfolio of residential properties and help us deliver exceptional service to the properties we serve. If you enjoy relationship-building, problem-solving, and working in a dynamic environment where no two days are the same, this could be the perfect fit.

What You’ll Do

• Serve as the primary point of contact for tenants and owners
• Oversee day-to-day operations, property upkeep, leasing, and tenant relations
• Conduct inspections, coordinate maintenance, and manage the tenant lifecycle
• Work with Marketing on available units and guide prospective tenants through the leasing process
• Monitor property performance, budgets, and documentation using Rent Manager
• Ensure compliance with policies, regulations, and the VRLTA
• Collaborate with a supportive, energetic residential operations team

• 2–5 years of experience in customer service, property management, sales, or related fields
• Some college preferred
• Strong communication skills and an ability to build trust quickly
• Excellent organizational, problem-solving, and follow-through abilities
• Tech-savvy with proficiency in Microsoft Office
• Virginia Real Estate Salesperson License (or willingness to obtain within 90 days)
• Valid Driver’s license and meet company driving requirements

Why Join Matchbox?

• Positive, team-centered culture
• Opportunities for training and professional development
• A role where your contributions directly impact resident satisfaction and property performance

If you thrive in a fast-moving environment and enjoy making a difference for tenants and property owners, we’d love to meet you!

Full-time

The Tenant Liaison supports Portfolio Managers in delivering exceptional resident experiences and maintaining effective tenant relations across an assigned residential property portfolio. This role assists with tenant communication, issue resolution, service coordination, and compliance-related follow-up while upholding Matchbox’s standards for service, responsiveness, and professionalism. The Tenant Liaison helps ensure smooth property operations by coordinating with internal teams, documenting interactions, and escalating tenant concerns to Portfolio Managers as appropriate. This position requires strong customer service skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment while supporting overall portfolio performance.

What You’ll Do

• Support day-to-day property management operations, including investigating complaints, resolving problems, and coordinating maintenance.  
• Assist with conducting routine property inspections (QI, turnover, winter, 30/60/90, exterior, and others) to ensure standards and safety are maintained.
• Assist with leasing activities, including marketing vacant units, participating in marketing events, showing properties, and following up with prospective tenants.
• Maintain accurate records and operational data in Rent Manager, using checklists and progress reports to track tasks and updates.
• Provide clear, professional communication and customer service, while complying with company policies, training requirements, and all applicable local, state, and federal regulations.

• 2+ years in customer service, property management or applicable sales positions  
• Some College (preferred, but not required)

If you thrive in a fast-moving environment and enjoy making a difference for tenants and property owners, we’d love to meet you!  

This application isn’t for a specific position currently, but can be considered for future openings that may be a fit.